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How to view details on a source sync success/failure/error

This guide explains how to review source sync status in Aragorn AI—so you can confirm successful imports or troubleshoot failures.

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Written by Tyrone Marhguy

Where to check sync status

Aragorn AI records every attempt to pull data from your HRIS. You can review status at two levels:

  • Integration Studio health bar — high-level view across projects

  • Project sync history — detailed log per project

Health status bar

The health status bar on Data Projects shows whether any project data syncs failed.

  • Failed syncs surface here so you can investigate without opening each project.

  • A paused indicator may appear when automation is configured but not enabled.

Sync history (per project)

  1. Log in to your Aragorn AI account.

  2. Open Data Projects and select the project.

  3. Click on Data Sync Manager

  4. Go to Sync history.

Each job shows:

  • ID

  • Status - (Success, failed, or in progress (fetching))

  • Filtered

  • Inserted

  • Updated

  • Deleted

  • Created

Successful sync

  • Status shows success.

  • The final dataset reflects imported or updated records.

  • Open View details to confirm record counts match expectations—even a successful sync with unexpected counts may indicate a mapping or filter issue.

Failed sync

  • Status shows failed.

  • Review the reason (connection error, validation error, credential issue, etc.).

  • Fix the underlying issue, then re-run sync.

Common error messages

Error

Likely cause

What to do

Unable to get data. Please check configuration.

Connection or credential problem

Verify source credentials and connection settings; check for recent HRIS changes

No data file found.

SFTP file missing or wrong path

Confirm the file was uploaded to the expected SFTP location (often the root directory unless configured otherwise)

Employee records with duplicate IDs.

Multiple rows share the same employee ID

Review source data for duplicate external_employee_id (or equivalent) values

Sync pipeline overview

The sync pipeline view shows automation at a glance:

  • Is the source on auto sync?

  • Are enrichment steps set to auto-run?

Notifications

Set up project notifications to receive email alerts when a sync fails.

Debugging tip

If an integration shows wrong values but sync succeeded:

  1. Inspect the project final dataset first.

  2. If project data is wrong, fix the HRIS or source mapping.

  3. If project data is correct, investigate the integration configuration.

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